Job Title: Technical Support Specialist
Multi Year Contract
Location: Questa, New Mexico, On-site, Open to Re-Location
Summary: The Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and /or incidents. The Agent manages requests via service desk software that tracking, follow-up and closure of incidents.
Responsibilities:
- Trouble ticketing, triage, fixes, and dispatch.
- End-to-end problem management (ITSM), Access Control, Password Reset, problem resolution through technical scripts and knowledge base, For Applications: How To's, Printer Installations, GUI installs / updates
Requirements:
- Level III Support with 5-7 years experience Staffing & Scheduling of projects.
- Manage Customer needs(Service Level Agreement) To evaluate the current Helpdesk processes, staff and staffing responsibilities and flows and identify gaps and commonalities implement short term/interim solutions to meet the Enterprise Plan requirement accessibility.
- Be a strategic asset that is integrated with the organization it supports.
- Risk Management Suggest and implement the best practices of Industry.
- Serve as a single point of contact for Customer Develop solutions to meet the Enterprise Plan requirement accessibility.
Job ID: JOB-237966
Publish Date: 18 Sep 2024